Transportation and Delivery
The Products purchases on the Website will be delivered to the address indicated by the Customer during the purchasing procedure.
Luxury Gourmet Srl will issue an invoice for the goods sent for each order carried out on the Website, and will send it to the Customer in paper or digital format exclusively prior request that must be done by email to the address: email@example.com . The invoice will be issued according the information/data given by the Customer during the purchasing procedure. No amendment will be done to the invoice once it has been issued.
The consequent delivery charges are totally at the Customer’s expenses and are distinctly mentioned during the purchasing procedure.
All the purchases are delivered through express courier (hereinafter named “Courier”, from Monday to Friday, excluding holidays and National Days. Luxury Gourmet Srl is not responsible for non foreseeable delays.
Luxury Gourmet Srl will send to the Customer an email of confirmation once the Products have been sent over, in which a link will be indicated so as to have a traceable point of reference for the delivery.
In any case, except for the cases of force majeure or fortuitous case, the Products once they are ordered, will be delivered, in Italy or Abroad, within a term of 7(seven) working days as from the successive day when the Customer has transmitted the order to the Luxury Gourmet Srl, except for the case in which Luxury Gourmet Srl does not inform – within the same delay – the impossibility to deliver the goods ordered because of a sudden shortage, even temporary, of the Products. In case of such communication, the Customer will have the possibility to choose one or more alternative Products. In case in which the Customer does not decide to choose alternative Products or to cancel the order, Luxury Gourmet Srl will provide to refund the amounts already paid by the Customer within the same delays of time.
DELIVERY SERVICES ACTIVE IN ITALY
Express Box, Posteitaliane SDA
The service foresees 2 delivery attempts to the address indicated at the moment of the order. After thesecond failed delivery attempt, the parcel will stay in a warehousing for free for 3 working days with the Courier. During these 3 days, the Customer will have the possibility to get in touch with the Courier to agree upon the delivery or to modify the address. From the 4th day and for 7 working days(including Saturday) on the other hand, the parcel will remain in stock for freein the Postal Office of the area. The Customer will receive the relative information of the Postal Office where to go for the withdrawal, by means of a written notice left in the postal box and through email.
DELIVERY SERVICES ACTIVE ABROAD
The under listed information will enter in force when the deliveries for abroad will be operational:
Export Box, Poste Italiane-SDA
The service foresees 2 delivery attempts to the address indicated at the moment of the order. After the second failed delivery attempt, the parcel will stay in a warehousing for free for 15 days (including Saturdays and Holidays) in the Postal Office of the area. The Customer will receive the relative information of the Postal Office where to go for the withdrawal, by means of a written notice left in the postal box and through email.
Maximum weightof the delivery abroad: 120 Kg
Countries for which the service is active: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Island, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Monaco Principauté de Monaco, United Kingdom, Check Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
According to Art.64 and s.s. of the Consumption Code (Legislative Decree 2005/06), the Customer, has the right of cancelling the purchasing contract for any motive, without any need to give explanation and without any penalty.
To exercise this right, the Customer will have to sent to Luxury Gourmet Srl a communication within 10working days from the date of goods receiving.
This communication will have to be sent by fax to the number: +39 06 69380866
Even the communication by fax will have to be sent within the term of 10 working days and be followed by a confirmation through registered letter with acknowledge of receipt to:
Luxury Gourmet Srl – Via Borgognona, 4/d – 00195 – Rome.
The Luxury Gourmet Srl Customer Care will provide, after having received the communication, to inform the Customer about the instructions for the formalities of the goods restitution.
The right of cancellation is subject to the following conditions:
1. The right is being applied to the product bought in its entireness; it is not possible to exercise the withdrawal only on part of the product purchased.
2. According to the Law, the deliveries charges relative to the restitution of the goods are totally to the Customer’ expenses.
3. The delivery, until our storehouse certifies receipt of evidence, is under the full Customer’s responsibility.
4. Luxury Gourmet Srl is not at all responsible for damages or theft/loss of goods returned through non insured deliverys.
5. In case of goods damages during the transport, Luxury Gourmet Srl will inform the Customer of the misdeed (within 5 working days) in order to enable him to make a denunciation towards the courier and obtain a possible refund. In this case, the product will be put at the Customer’s disposal for its restitution contemporaneously cancelling the withdrawal request.
Luxury Gourmet Srl will reimburse the Customer the whole amount already paid, within 30 days from the received goods, through transferring procedure of the amount on Credit Card or through Bank Transfer of Money. The Customer himself will provide supplying the Bank data through which the refund will be done (ABI Code – CAB – Current Account of the invoice Heading)
The right of withdrawal decays totally, in default of the essential condition of the goods integrity (confection and/or relative contents), in those cases in which Luxury Gourmet Srl ascertains the following:
1. the absence of the external confection and/or the wrapping containing the product purchased.
2. the product’s damaging for causes different from its transportation.
In case of right of withdrawal decay, Luxury Gourmet Srl will provide returning to the sender the acquired good, charging to the Customer the delivery expenses.